Frequently Asked Questions
We answer our customers' most common questions.
What is the Reservation process?
1. Choose the activity.
2. Check availability with us at our WhatsApp 415 170 7722
3. Reserve your activity with only 30% of the total amount, choose the method of payment:
- CREDIT CARD (request link)
- BANK TRANSFER
Scotiabank
Luz Magnolia Baltazar Sánchez
Account no: 24800053872
CLABE: 044240248000538723
Card: 5579 2091 2630 2618
SWIFT: MBCOMXMM
4. Send us your voucher with the following information:
- Full name.
- Contact telephone number.
- E-mail.
- Number of people who will carry out the activity.
- Chosen schedule of activity.
5. We will send you a confirmation email with the details of your reservation.
6. Settle your activity one day before your reservation.
Do you have a Reservation Policy?
- 30% of the total amount is required to reserve and guarantee the activity.
- The contracted activity must be paid in full at least one day prior to the reservation date.
- If the service is not settled the day before, the operator may cancel the service without any liability for the tour operator.
- For total cancellation of the service, you must notify at least 3 days before the established date of the activity to obtain a refund of 80% of the amount paid in advance. Otherwise, no refund will be made and the activity can only be rescheduled subject to the availability of the service provider.
- In case an invoice is required, 16% VAT must be considered.
FAQsAny more questions?
Any more questions?
Contact us!
Photography: Erick Oseguera.
